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Returns

Refunds and exchanges

SBR Store MataróIt is our mission to ensure your shopping experience is simple and enjoyable. If not completely satisfied with an item, you can return it within 15 days from purchase, provided that the article has not been installed or used, we will be pleased to receive it back for a refund or exchange.

Products must be in its original condition and include all parts, accessories and packaging. To expedite your return, products must be accompanied with a completed Refund / Change stuffed.

Please do not put duct tape, put tape or labels directly onto the product packaging, wrap the item first. Be sure to mark your package: 'RETURNS - ERROR FOR SALE'.

Shipping charges will not be refunded, unless item is returned due to our error (damaged, defective, wrongly sent etc).

 

What happens next?

We will carry out your instructions and will send an email to inform you that we have processed the return

SBR Store MataróReceive a direct refund on all items returned within 30 days from receipt of order

You will be reimbursed through vouchers discount on all items returned after 30 days

Refunds will be issued in the original form of payment if paid by credit card or bank transfer refund could take up to ten business days to appear on your account.

 

Store Returns

SBR Store MataróThe easiest way to return an item is to return where you bought it. This gives you the flexibility to get a refund or choose another item (or items) to exchange. If returning an item from the store or vice versa may issue a refund and return to Internet or take a look through our store and purchase an alternative product.

 

Have you processed my refund?

Returning ItemsAs soon as we process your request for an exchange or refund, we'll send an email to the address on your account to let you know we have processed your return.

 

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